Freelance Visitor & Events Support Staff

Organisation: South East Dance
Deadline: 31/12/25
Apply Online

We are looking for freelance visitor & events support staff to work on an occasional basis as required.

The work includes covering the Welcome Desk and being responsible for the safety of all users of  The Dance Space.  You will need to be confident in routine systems and procedures and adhering to health and safety requirements.  Training will be provided.

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You will have an efficient, friendly, calm approach and good organisational skillsThe role includes welcoming visitors and callers to the building and, if lone working, being responsible for the safe management of the building and its visitors.   
Principal duties and responsibilities 
General duties: 
  • Be a keyholder 
  • Carry out all building checks and the opening/locking up procedure at the beginning/end of the day 
  • Complete reports to highlight any incidents that may have occurred during shifts 
  • Ensure that studios and meeting rooms are ready for each use 
  • Brief space users on evacuation procedures and housekeeping information 
  • Prepare and issue access control fobs to hirers 
 
Fire warden duties: 
  • Be Fire Warden trained (training will be provided) 
  • Be Fire Evacuation Chair trained (training will be provided) 
  • Fully understand and follow the fire evacuation procedures 
  • If the fire alarm sounds when you are loan working, carry out a full evacuation of the building following correct procedures, including calling and liaising with the Fire Service 
  • Keep all emergency exits clear 
  • Report any fire issues or potential fire hazards to the Building & Sustainability Manager 
 
Health and safety and security: 
  • Be a qualified First Aider (training will be provided) 
  • Provide First Aid to building users if required 
  • Record any incidents in the accident book  
  • Be vigilant for possible hazards and rectify as required 
  • If alarms are activated in the accessible toilets, investigate, assist as required and reset the alarms 
  • When loan working, take control in situations requiring emergency services 
 
Welcome Desk  
  • Be a welcoming, courteous and professional primary point of contact for South East Dance.  
  • Meet and greet visitors and alert staff to the arrival of their visitors as appropriate 
  • Be aware of and comply with all South East Dance policies, including Equality, Diversity & Inclusion, Safeguarding and health & safety 
  • Collect visitor data as necessary 
  • Assist visitors and callers with the purchase of tickets and/or enquiries about space hire (training on Monad, our ticketing system will be provided) 
  • Answer the phone and deal with general enquiries, passing on calls and taking messages 
  • Receive deliveries 
 
Experience 
We do not expect candidates to have experience in all the areas listed below but preference will be given to those who can demonstrate  
  • Experience of working in a busy environment 
  • Experience of providing excellent customer service 
  • Computer literacy and familiarity with Word and Excel 
  • Knowledge of health and safety procedures 
 
Person specification 
 
Essential: 
  • Ability to work effectively under pressure and always remain calm 
  • Ability to work independently and as part of a team 
  • An honest and reliable character 
  • Demonstrable commitment to equality, diversity, inclusion and access 
  • A friendly approach and strong communication skills 
  • Willingness to undertake necessary training and a Discloser & Barring Service (DBS) check 
 
Desirable: 
  • Receptionist or similar experience 
  • Experience of evacuation procedures in a public building 
  • Knowledge of health and safety legislation 
 
Shifts will typically be between four and eight hours long and include evening and weekend workLone working may be requiredThe rate of pay is £12.60 p/h (Brighton Living Wage – from 1 April 2025). 
 
How to apply 
We are looking for people with the skills and experience to help us to widen our perspective, think differently and serve our communities better. If you are from a background that is underrepresented in our workforce (for example you are from the Global Majority, D/deaf, disabled or neurodivergent, did not go to University or had free school meals as a child) and you would like help to explain how your work experience is transferable to this role, please email jobs@southeastdance.org.uk and we will arrange for you to meet with one of our team who can talk you through how best to present your application.    
  
You can make your application in any of the following formats:  
  • Curriculum Vitae and cover letter. The letter should be not more than two sides of A4  
  • An audio recording of not more than eight minutes  
  • A video recording of not more than eight minutes  
  • In British Sign Language  
  
If you would like to use a different format, then please let us know by emailing jobs@southeastdance.org.uk   
  
Whichever way you choose to make your application please tell us:  
  • Why you are interested in the role 
  • Why you think you would do it well. This could be because you have been in a similar role which has given you some direct relevant experience or experience you have gained in other ways  
  • Anything else about you that you think makes you a good candidate     
  • If you are disabled, please let us know if you are applying under the guaranteed interview scheme  
  • If you are from a background that is underrepresented in our workforce and would like to be interviewed if you meet the essential criteria for the role, then please let us know.  
  
We are operating a rolling deadline for these roles. Please submit your application as soon as you are ready and we will get back to you with next steps. 
  
Please also complete our Equal Opportunities Monitoring Form. This is important as we analyse these to see whether or not we are reaching a wider range of people in our recruitment processes and what changes we may need to make in future in order to do so.    
  
There survey is here:  
  
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Organisation: South East Dance
Deadline: 31/12/25
Apply Online