In recent years there have been several high-profile incidents which have resulted in loss of life or serious injury due to failings with operational crowd management.

The purpose of this supporting document is to provide venue operators, organisers and their stakeholders with a general outline of what currently constitutes accepted good practice in terms of crowd management for performance spaces and licensed venues in the United Kingdom.

The chapters suggest a framework for the safety, security and optimal experience of attendees in indoor spaces that are smaller than arenas.